Partenero Platform Terms of Use.

The web pages available at www.partenero.com and all linked pages (the “Site”) are owned and operated by BIZWARE SOLUÇÕES EM INFORMÁTICA LTDA. (“Partenero”) and made available to you under the Terms of Use set forth below (the “Terms”).

Please read these Terms carefully before using the Services. They describe the services we provide, how we work together, and other aspects of our business relationship.

By accessing this Site, viewing any content, or using any service available on it, you agree to be bound by these Terms, which—together with our Privacy Policy—govern our relationship with you in connection with the Site. If you do not agree with any part of these Terms, you should not access the Site.

We update these Terms from time to time. If you have an active Partenero subscription, please watch for updates, which Partenero may communicate through the Site and/or by email at its sole discretion.

The Site is Partenero's unified B2B customer management platform, bringing together Customer Success, Customer Experience (omnichannel service across WhatsApp, email, chat, and social), and AI Agents in a single product, enabling clients to manage the full lifecycle of their own customer relationships. The Services include, without limitation, any service and/or content that Partenero makes available or performs for you.

Your access to and use of the Site may be interrupted from time to time due to equipment failure, updates, maintenance, or repair of the Site, or for any other reason within or outside Partenero's control. Partenero reserves the right to change, suspend, or discontinue the availability of the Site, and to remove any content, at any time, at its sole discretion, and without prior notice.

As a condition of using the Services, you must create an account on the Site, linking it to an email address (and password) or to an existing social network login.

Do not share your password with anyone. You are solely responsible for maintaining the confidentiality and security of your account, and for all activity that occurs in or through it. You agree to notify Partenero immediately of any security breach involving your account. Partenero will not be liable for any losses arising from unauthorized use of your account. You are responsible for keeping your login credentials confidential and are solely responsible for any activity conducted through your Partenero account using your password.

The Services are available only to legal entities and to individuals 18 years of age or older.

The terms “you” and “your”, as used herein, include at all times the individual or legal entity that subscribed to Partenero's Services, including without limitation any affiliated or associated persons or entities, and their respective directors, officers, employees, agents, representatives, dependent or independent contractors, licensees, successors, and assigns.

You agree to pay for the Services and authorize Partenero to charge your payment method for any service purchased and for any additional amounts (including applicable taxes and late fees) that may accrue in connection with your account. You are responsible for the timely payment of all fees and for providing Partenero with a valid payment method.

Your total price will include the product price but will explicitly exclude applicable taxes; service taxes are based on your billing address and the tax rates in effect at the time you use the Services. We charge taxes only in jurisdictions where the Services are taxable.

Prices for the Services may change at any time at Partenero's sole and exclusive discretion. The Services do not provide price protection or refunds in the event of a price reduction or promotional offer.

When paying by credit card, you authorize us to charge your credit card or bank account for all fees. You further authorize us to use third-party providers for payment processing and to disclose your payment information to those providers.

You will keep your contact, billing, and credit card information (where applicable) up to date. Changes can be made in your account settings. All payment obligations are non-cancellable and all amounts paid are non-refundable, except as specifically provided in this Agreement.

You agree that the Services may include security technology that limits your use, and that you will use the Services in accordance with the applicable usage rules established by Partenero and its licensors (the “Usage Rules”). Any other use may constitute copyright infringement.

Partenero reserves the right to modify the Usage Rules at any time. You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any security technology related to the Usage Rules, for any reason—and not to attempt or assist others in doing so.

Partenero may monitor and control the Usage Rules for compliance purposes and reserves the right to enforce them without prior notice. You agree not to access the Services by any means other than software acceptable to Partenero. You must not access, or attempt to access, an account that you are not authorized to access. System or network violations may result in civil or criminal liability.

You hereby expressly and irrevocably release and forever discharge Partenero, its affiliates, and their respective directors, officers, employees, agents, representatives, dependent and independent contractors, licensees, successors, and assigns from any and all actions, causes of action, lawsuits, proceedings, liabilities, debts, judgments, claims, and demands of any kind, at law or in equity, that you have had, have, or may have arising directly or indirectly out of your use of the Site or the Services.

You agree to indemnify and hold harmless Partenero, its affiliates, and their respective directors, officers, employees, agents, representatives, dependent and independent contractors, licensees, successors, and assigns from and against all claims, losses, expenses, damages, and costs (including without limitation direct, incidental, consequential, punitive, exemplary, and indirect damages) and reasonable attorneys' fees relating to, resulting from, or arising out of, in whole or in part: (i) any breach of these Terms, whether material or immaterial; (ii) the use of or reliance on the Services by you or by any person acting on your behalf or using your account or your Partenero username and password; or (iii) any material or immaterial violation of any third-party rights, titles, or interests.

In no event shall Partenero be liable to the Customer under any legal or equitable theory—including without limitation contract, tort, strict liability, negligence, common law, or in connection with the Site, the Services, or any content—for any loss of profit, loss of use, or any actual, special, indirect, incidental, punitive, or consequential damages of any kind. You understand that your sole remedy for any damages alleged to result from the Services is to cancel your subscription.

Partenero makes no warranties as to the suitability, reliability, availability, timeliness, security, or accuracy of the Services. To the extent permitted by law, the Services are provided on an “as is” basis, without warranty or condition of any kind. Partenero and its licensees, affiliates, and licensors make no warranty, express or implied, regarding the Services. Your sole remedy, and our sole liability, shall be your ability to terminate the Services upon Partenero's receipt of your written notice of termination.

Partenero, its products, logos, designs, documents, service names, and any other Partenero intellectual property are the sole and exclusive property of Partenero. Partenero's intellectual property may not be used in connection with any product or service without Partenero's prior written consent. Notwithstanding the foregoing, content available in Partenero's Press Kit may be used by approved partners and third-party sites in connection with the proper provision of links to Partenero's Site.

Support must be requested through the appropriate channels in order to be received and responded to within a reasonable timeframe. To request support, please email contato@partenero.com.

Partenero offers support from 9:00 AM to 6:00 PM São Paulo time (GMT-3), Monday through Friday, but makes no express or implied warranty as to when a support request may or will be resolved.

Your requests are subject to approval by Partenero's management or its designated agent.

Some of the Services may include third-party materials. Partenero may provide links to third-party sites for your convenience. You agree that Partenero is not responsible for examining or evaluating their content or accuracy, makes no warranty, and will have no liability for any third-party materials, sites, products, or services. You agree not to use any third-party materials in a way that infringes or violates the rights of any party, and that Partenero will in no way be responsible for such use by you.

You may terminate at any time. You are never required to stay with us—we prefer, in fact, that you have the option to leave whenever you are no longer satisfied with our Services, and that you share feedback on how we can serve you better.

Partenero may terminate or suspend any or all Services and/or your Partenero account immediately, without prior notice or liability, for any reason or for no reason at all, including without limitation if you breach these Terms. Upon termination of your account, your right to use the Services will cease immediately. If you wish to terminate your Partenero account, please contact us with your termination request. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation provisions on intellectual property, warranty disclaimers, indemnities, and limitations of liability.

You may contact us through the contact page or support area to request termination.

Partenero reserves the right, at its sole discretion, to modify or replace these Terms at any time. If the changes constitute a material change to the Terms, Partenero will notify you by posting an announcement on the Site or by email. What constitutes a material change will be determined solely at Partenero's discretion. You are responsible for reviewing and familiarizing yourself with any such modifications. Continued use of any Service or viewing of any content after notice of a material change to the Terms constitutes your acceptance of the Terms as modified.

No agency, partnership, joint venture, or employment relationship is created by these Terms, and you have no authority of any kind to bind Partenero in any way. The failure of either party to exercise any right provided herein shall not be deemed a waiver of any other rights. Partenero shall not be liable for any failure to perform its obligations if such failure results from any cause outside its control.

If any provision of these Terms is held unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms remain in full force and effect. Partenero may transfer, assign, or delegate these Terms and its rights and obligations without your consent.

These Terms shall be governed solely by the laws of Brazil, without regard to conflicts of law principles. Both parties agree that these Terms constitute the complete and exclusive statement of the parties' mutual understanding and supersede and cancel all prior written and oral agreements, communications, and other understandings relating to their subject matter, and that all modifications must be signed in writing by both parties, except as explicitly provided herein.