More NRR without more headcount
Automated playbooks handle the operational load. CSMs focus on conversations that move revenue.
Customer Success
Stop discovering churn at month-end.
Partenero's Customer Success operation combines configurable health score, customer journey, automated playbooks and real-time alerts, so your team acts before the problem becomes a cancellation.
Why CS on Partenero
Customer Success is no longer a spreadsheet. It's an operating system that drives post-sales revenue.
Signals before silence
Configurable health score catches usage drops, lost sponsors, open tickets and stressed support.
Predictable revenue
Renewal and expansion pipeline visible by contract, wired into an action engine.
Capabilities
Everything you'd expect from serious CS Ops. Plus things you wouldn't.
Configurable health score
By segment, lifecycle and product. Editable weight dimensions with audit log.
Automated playbooks
Triggers on risk, expansion, onboarding and renewal signals. No code.
Customer journey
Onboarding, adoption, value, expansion, renewal. Every account in the right stage.
Tasks and portfolio
A clear CSM day, with SLA, priority and revenue impact.
Real-time alerts
In-app, email, Slack or WhatsApp. Critical accounts can't wait for a meeting.
NPS and CSAT built in
WhatsApp, email and in-app surveys. Automatic sentiment tagging.
Expansion & renewal
Per-account forecast, window alerts, ready-to-go upsell playbooks.
Multi-CSM and teams
Books by CSM, lead, segment. Clean RACI, frictionless handoff.
Audit and governance
Every action logged, versioned health score, full data export.
Health score
Every account has its own vital sign.
Configure dimensions with weights per segment, stage and product. See trends, audit changes, and fire playbooks the moment a signal turns yellow.
- Dimensions: usage, engagement, billing, support, relationship
- Editable weights by segment and lifecycle
- Versioned change log
- Plugs into playbooks and alerts automatically
Playbooks
An operation that runs the work humans shouldn't.
Risk identified → CSM notified, email sent, ticket created, sponsor re-engaged. Without 17 spreadsheets and tribal knowledge.
- Triggers on health score, event, date or compound condition
- Actions: task, email, WhatsApp, Slack, webhook, field update
- Optional human approval per step
- A/B playbooks with impact measurement
Typical results after 6 months on Partenero CS
−40%
voluntary churn
+25%
NRR in 12 months
3.2×
CSM productivity
<2w
to leave the spreadsheet
Frequently asked about Customer Success
Intelligent customer management
See Partenero CS running on your data.
30-minute demo with a CS specialist. Bring two accounts at risk and we'll show you the playbook.