WhatsApp as a native channel
Not a plugin. Not a brittle integration. The heart of the product, Meta-approved, with templates, media and interactive buttons.
Customer Experience
One inbox for every customer conversation.
WhatsApp, email, chat, Instagram and Facebook in a single inbox. With AI that summarizes, suggests replies and prioritizes what matters, without losing history, context or the customer.
Why CX on Partenero
Most support tools were built for the phone. Partenero was built for WhatsApp and for everything that came after.
AI copilot on every message
Summary, suggestion, tone, language, sentiment. Human agents double productivity without losing their voice.
360° context, built in
Every conversation carries history, health score, contracts and in-flight actions, for the right answer on the first try.
Channels
Where your customers are. In a single inbox.
1:1 messages, HSM templates, campaigns, forms and interactive buttons.
Send from your domain, smart threading and variable templates.
Chat
Website widgetLive chat with AI, capture forms and per-page routing.
Instagram & Facebook
DMs & commentsConversations and mentions centralized in one inbox, with campaign context.
Help Center
Articles + ticketsPublic articles with AI-powered search and form tickets routed to the same inbox.
API & Webhooks
Custom channelsConnect proprietary channels (apps, IVR, SMS) with full channel identity.
AI copilot
Every message gets a helper that gets the customer.
Partenero AI doesn't live in a separate tab. It sits inside the reply box, with conversation summaries, reply suggestions, sentiment, automatic translation and one-click tone correction.
- One-sentence thread summary before you reply
- 3 reply suggestions in different tones (formal, friendly, direct)
- Auto-translation across 12 languages, back in the customer's language
- Macros and saved replies with CDP variables
Routing & SLAs
Right queue. Right agent. Right time.
Route by channel, language, segment, customer stage or AI-detected intent. Configurable SLAs with automatic escalation to leads.
- Queues and teams with skill and availability logic
- SLAs by channel, priority and segment, with traffic-light inbox
- Auto-escalation when an SLA is at risk
- Business hours and off-hour message handling
First reply in seconds
Auto-assignment and reply suggestions remove the dead minutes from your inbox.
SLA at a glance
Inbox lights up red, yellow and green by SLA risk, never by 'urgent' flags from agents.
Tags & sentiment
AI tags every conversation automatically. Filter, segment and report without manual triage.
Teams & queues
Build queues by skill, language, segment and tier. Reassignment in one click.
What changes when CX moves to Partenero
−63%
avg. first response time
+38%
agent productivity
92%
avg. CSAT post-launch
<24h
to go live with WhatsApp
Frequently asked about Customer Experience
Intelligent customer management
See your inbox running on Partenero.
30-minute demo with a CX specialist. Bring your busiest channel and we'll show you how it gets quieter.