Customer Experience
Omnichannel support in WhatsApp, email, chat and social, with AI helping every reply.
Explore Customer ExperienceUnified customer management platform
Intelligent customer management.
Omnichannel support, Customer Success and AI agents in a single platform. Reduce churn, lift CSAT, and grow revenue inside your B2B customer base.
Companies growing with Partenero.
Three integrated products. One platform.
Start with what you need today. Scale into the rest tomorrow.
Customer Success
Journeys, health score, NPS, playbooks and automation to reduce churn and grow revenue.
Explore Customer SuccessAI Agents
Generative AI plugged into your systems that resolves, schedules and captures leads on its own.
Explore AI AgentsCustomer Experience
One inbox for every customer conversation.
WhatsApp, email, chat, Instagram and Facebook in a single inbox. With AI that summarizes, suggests replies and prioritizes what matters.
- Native WhatsApp, no plugins and no workarounds
- One-click intelligent conversation summary
- Automatic sentiment analysis
- Saved replies and AI suggestions on every message
- Configurable queues, teams and SLAs
Customer Success
Stop discovering churn at month-end.
Track health, journey and engagement for every customer in real time. Act before the problem becomes a cancellation.
- Health scores configurable by segment and lifecycle stage
- Playbooks that trigger automatically on risk signals
- NPS and CSAT built in, with automatic tagging
- Tasks and alerts in the CSM's daily workflow
- Reports that connect CS to NRR and expansion
AI Agents
AI that acts, not just suggests.
Generative agents connected to your systems via API and MCP. They look up, decide and act, escalating to humans only when it makes sense.
- Answer questions grounded in your private content
- Capture leads and book meetings
- Look up order status, invoice or contract in real time
- Configurable tone, name and creativity level
- Hand off to your human team when needed
CDP · Customer Data Platform
A real-time 360° view of every customer.
Partenero CDP unifies product, billing, support and CRM data. Your team sees the full customer in one place, and AI uses that context to decide.
The full journey
From first touch to expansion, in a single timeline.
Connected to your stack
Salesforce, HubSpot, RD Station, Pipedrive, Stripe, ERPs and more.
AI-ready
The same data your team sees, your AI uses.
NATIVE WHATSAPP
WhatsApp isn't a plugin. It's the heart of the platform.
In Brazil and most of LATAM, customers live on WhatsApp. Partenero was built for that from day one. Every conversation flows into the 360° view, into health scores, into playbooks, and into AI context. No brittle integrations. No lost data.
- Messages drop into customer history automatically
- Billing and communication cadences over WhatsApp
- CSAT and health score in the moment of interaction
- Campaigns with Meta-approved templates
9:41
P
Partenero
onlineHoje
Oi, Marina! 👋 Vi que sua fatura de novembro vence amanhã. Quer que eu envie a 2ª via por aqui?
09:12
Sim, por favor!
09:13
PDF
fatura-nov-2025.pdf
2 páginas · 84 KB
09:13
Perfeito, recebi! Obrigada 🙏
09:14
Aproveitando — como você avalia o atendimento de hoje?
1️⃣2️⃣3️⃣4️⃣5️⃣
09:14
5! Muito rápido 🚀
09:15
Mensagem
Results that show up in the report.
−40%
average churn reduction in the first 6 months
+25%
NRR after 12 months on Partenero
90%
autonomous resolution rate by AI agents
<24h
average time to production
Averages from active customers. Results vary by context.
Plugs into your existing stack.
Salesforce, HubSpot, Pipedrive, RD Station, Zendesk, Stripe, Google Sheets, Typeform and more. Native, no-code connectors.
SSalesforce
HubSpotPPipedrive
RDRD Station
Zendesk
Intercom
StripeMxMixpanel
AmAmplitude
SgSegment
Slack
Google SheetsFrequently asked questions
Intelligent customer management
Ready to see Partenero in action?
30-minute demo with a specialist. No commitment, no credit card.