High volume, thin margin per conversation
Duplicate invoices, application status and installment questions arrive by the thousand. Each one costs an agent, and none of them should.
Financial services
Relationships at scale, with a trail for every conversation.
High volume on official WhatsApp, centralized and exportable history, AI that answers what policy allows, and a health view of your partner and merchant book.
For:Fintechs and paymentsCollections and credit recoveryLending and banking agents
Today
Three problems that keep coming up in this sector
Compliance needs a history personal WhatsApp can't give
Audit asks who said what, when, and with which authorization. A conversation on an agent's phone cannot answer that.
A B2B book with no health management
Merchants, partners and agents generate revenue, but nobody watches a volume drop until the partner has already moved.
With Partenero
The same four products, configured for your sector
Sales, support, Customer Success and AI agents share one data layer and one history. What changes per sector is the queues, the journeys, the playbooks and the AI's rules.
Customer Experience
Support with SLAs and audit
Omnichannel inbox on the official WhatsApp API, with queues by product, SLAs, full history and export at any time.
- Queues by financial product
- Centralized, exportable history
- Access control per team
AI Agents
AI agent within policy
Resolves duplicate invoices, status and frequent questions by integrating with your systems. Hands over to a human by policy or by confidence.
- Auditable tool use over API
- Escalates by policy
- Persona per channel
Customer Success
Partner book with a health score
Merchants, partners and agents as accounts, with a health score by transaction volume, incidents and relationship.
- Health score by volume
- Transaction-drop alerts
- Reactivation playbooks
Partenero Sales
Consultative sales off personal phones
Proposal pipeline with native WhatsApp and an AI SDR qualifying inbound, all logged on the customer's account.
- Pipeline per product
- 24/7 AI SDR
- Conversation on the account timeline
Use cases
Trigger and action, like a playbook
Each item below is a platform configuration, described in the present tense. It is not a promise of results: it is what the rule does when the trigger fires.
Customer asks for a duplicate invoice or status
The AI agent queries the system over API and answers on official WhatsApp; outside policy, it hands over with context.
Installment comes due
Collection cadence over the official API; no reply in time and the conversation lands in the human queue with history.
Partner or agent is activated
Onboarding journey with documents, training and first operation, each step with an owner.
Transaction volume drops
The partner's health score weighs the financial dimension and opens a contact task for the manager.
Audit asks for a conversation
History filtered by customer, period and agent, exported with date and author.
Operation completed
Transactional NPS goes out on the same channel; detractors become a task, promoters enter the referral playbook.
Integrations
Connectors that matter in this sector
Core banking, credit engine and collections systems connect over API and webhooks; the AI agent acts on them with per-tool permissions.
See all integrations- Stripe
- Asaas
- Iugu
- Vindi
- Pagar.me
- Omie
- Salesforce
- HubSpot
- Power BI
- BigQuery
Data and compliance
What this sector requires comes already solved
LGPD
Data processed under a declared legal basis, configurable retention and full export on the data subject's request.
Official WhatsApp API
Number approved by Meta, with no mirrored device and no browser extension.
Auditable history
Every conversation with author, date and channel, centralized and exportable, including over API.
Access by role
Teams and queues separated by product; whoever handles collections does not see lending, and vice versa.
Frequently asked questions
Intelligent customer management
Bring your operation to the conversation.
A 30-minute demo with a specialist. Bring your support volume and your compliance rules.
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