Pillar 1: Operationalizing CS — the foundation everyone skips
Wayne McCulloch calls Pillar 1 'the most important and least understood' pillar. It's the one new CS teams skip — and the reason most stall at 200 accounts per CSM and can't move past it.
Wayne McCulloch calls Pillar 1 'the most important and least understood' pillar. It's the one new CS teams skip — and the reason most stall at 200 accounts per CSM and can't move past it.